VIP Rewards at AU Casinos Carrying Best Bet

Wagers are counted across all games: pokies, table games, live casino and sports betting (where applicable). Deposits must clear and funds must be played through at least once to count toward qualification. Withdrawals and refunded bets do not count toward tier thresholds.

Tier status is reviewed monthly. If your 12-month rolling activity drops below a tier's threshold, you will be demoted to the next lower tier. Promotions earned at a higher tier remain valid even after demotion.

Cashback is credited automatically each month based on net losses (total wagered minus total winnings) during the previous calendar month. The percentage varies by tier and applies across all game categories.

Loyalty points accrue at a rate of 1 point per $1 AUD wagered, regardless of tier. Points can be redeemed for bonus credit, free spins or merchandise through the VIP rewards shop. Point value increases at higher tiers: Bronze players receive 1 point per dollar, while Diamond members earn 1.5 points per dollar on the same wagers.

Points do not expire as long as your account remains active. Inactive accounts (no login or wager for 12 months) may have points forfeited; Best Bet will notify you before this occurs.

Gold tier and above receive assignment of a dedicated account manager. This person acts as your primary contact for account queries, bonus customisation and escalated support requests.

Your manager can arrange personalised promotions tailored to your play style, process manual bonus credits without standard wagering conditions, and fast-track withdrawal requests during business hours. They also proactively notify you of new game releases, seasonal tournaments and exclusive events matching your game preferences.

Contact is via email, phone or in-app messaging. Response time is typically within 2 business hours during Australian business hours (Monday-Friday, 9am-5pm AEST).

Higher tiers unlock benefits beyond cashback and withdrawal speed. Platinum and Diamond members receive:

• Invitations to private VIP tournaments with guaranteed prize pools
• Early access to new game releases and limited-time promotions
• Waived or reduced withdrawal fees
• Expedited KYC and account verification (24-48 hours vs. standard 3-5 days)
• Birthday bonus credit (value increases by tier)
• Quarterly bonus reload offers with reduced playthrough requirements

Withdrawal limits scale with tier to accommodate larger wins. Bronze members can withdraw up to $10,000 per week; Diamond members face no weekly cap. All withdrawals remain subject to standard processing times (1-3 business days for bank transfer, instant for e-wallet methods).

Enrollment is automatic. Once your account meets a tier's qualification threshold, you will receive an email confirmation and in-app notification. Your VIP status activates immediately; no manual application is required.

Some players receive direct invitations to higher tiers based on deposit history or referral activity, even if wager thresholds have not been met. These invitations are sent via email and can be accepted or declined within 30 days.

To check your current tier status, log in to your Best Bet account and navigate to the VIP section under Account Settings. You will see your progress toward the next tier, current month's cashback earned, and available loyalty points.

Track your wagers and deposits monthly to anticipate tier changes. If you are close to a threshold, a small deposit or play session may unlock the next tier's benefits within days.

For questions about your VIP status or tier benefits, contact Best Bet support or request your account manager directly via the in-app messaging system.